We can guarantee a high level of shipping availability because our weekly new pricelist offers only products which are in fact available in our storage.
Eight million components pass our quality control every year and leave our logistic centre only through renowned dispatchers and shipping service providers. You can get all deliveries in Germany and Europe within the next day and deliveries to other regions within a maximum of 48 hours.
Retail support is undertaken by qualified and competent employees. All resellers have their personal contacts.
We offer a performance guarantee for all our equipments and components of 24 months with an optional extension to 36 months and pick-up service. During the first six months of guarantee after a handling time of only 72 hours* our customers get back their devices repaired or an equal exchange unit is provided.
An extension of the 72-hour service to 12 months is possible for an extra charge.
Feel free to call the hotline 0180/1003221 (nationwide for local tariff) for technical questions.
* applies only to working days (Saturdays, Sundays and holidays excluded) and only for completely assembled devices with undamaged seals.
Our service for you:
To facilitate contact with Nexoc we provide you with access to our download area offering detailed background information and downloadable drivers.
During the first six months of guarantee after a handling time of only 72 hours* our customers get back their devices repaired or an equal exchange unit is provided.
* applies only to working days (Saturdays, Sundays and holidays excluded) and only for completely assembled devices with undamaged seals. An extension of the 72-hour service to 12 months is possible for an extra charge)
Our service address:
NEXOC GmbH & Co. KG
Siemensstr. 9
85221 Dachau
Hotline: 0180 / 1 00 32 21 (nationwide with local tariff)
If you have questions about how to send us devices you wish to have repaired please get in touch with
If you have questions about your pick-up service or want to use it, please send an e-mail with your contact data and address where the damaged merchandise can be picked up to the following address:
Hotline: 0180 / 1 00 32 21 (nationwide with local tariff)
Checklist
You can find important information for reparation about how to send us devices you wish to have repaired in this PDF:
>>Checklist reparation transmittals